⚖️What is the difference between My AskAI and My AskAI Classic?
We recently launched our new version of My AskAI specifically focussed on Customer Support, here are some of the differences to help you decide whether to use New or Classic My AskAI.
TL;DR
If you are looking for the TL;DR, here it is:
If you want a stunning AI support assistant widget for your site that'll give you insights of how to better build your product and business, you want our new Customer Support product, for everything else, there's Classic.
| New My AskAI | Classic My AskAI | |
|---|---|---|
Number of pieces of content | 500 webpages on Free to unlimited webpages on paid plans (subject to fair use) | Amount of content depends on the plan you are on, from 10 pieces on free, 100 on Hobby, 1,000 on Pro and 10,000 on Beast |
Number of conversations/questions | Number of conversations depends on the plan you are on, from 50 per month on Free, 200 per month on Essentials, 1,000 on Pro and $99 per month for each additional 1,000 conversations. 1 conversation can have multiple questions. | Number of questions depends on the plan you are on, from 50 per month on Free, 1,000 per month on Hobby, 10,000 on Pro and unlimited on Beast. |
Content updates | Webpages updated weekly on all plans and new pages automatically added on paid plans (Essentials and Pro). | Webpages updated monthly on Hobby plans and weekly on Pro and Beast plans. New webpages must be manually added. Google Drive and Notion updates daily. |
Human handover | Handover to livechat tools (e.g. Hubspot, Intercom and more) and email. | No human handover option. |
Question analytics | Automatically generated AI insights into common queries, topics and solutions. | History of questions asked to AskAI available as a CSV download. |
Number of bots | 1 | Number of bots depends on the plan you are on, from 1 on Free, 3 on Hobby, 10 on Pro to Unlimited on Beast |
Types of content you can upload | Webpages from one website (multiple subdomains), Google Drive, Notion, Confluence, Intercom, Zendesk, Freshdesk, OneDrive, Dropbox, plus all common file types (PDF, Word) and audio files. | PDF, CSV, Word, txt, Website, Google Drive, Notion |
Output integrations | Website embed, Slack, Teams, Zapier, API | Website embed, Slack, Teams, Bubble, Wordpress, Zapier, API, WhatsApp |
Summarization | No | Yes |
Modes | Chat, Search | Chat, Search, Explain, Summarize |
Customization | Logo, Colors, Starter questions, Welcome message | Logos, Colors, Fonts, Placeholders, Starter questions, Custom endings, Welcome message, IDK response |
Customize system prompt | No (coming soon) | Yes |
Email + name capture | No (coming soon) | Yes |
Option to use GPT-4 exclusively | No (already uses both GPT-3.5 and GPT-4) | Yes (all plans also use GPT-3.5 and GPT-4 by default also) |
Widget | Highly designed and functional | Basic design |
Question corrections | Yes | Yes |
Use cases | Customer Support | Customer Support, Knowledge Sharing, Research, Teaching, Onboarding |
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