βš–οΈWhat is the difference between My AskAI and My AskAI Classic?

We recently launched our new version of My AskAI specifically focussed on Customer Support, here are some of the differences to help you decide whether to use New or Classic My AskAI.

TL;DR

If you are looking for the TL;DR, here it is:

If you want a stunning AI support assistant widget for your site that'll give you insights of how to better build your product and business, you want our new Customer Support product, for everything else, there's Classic.

New My AskAIClassic My AskAI

Number of pieces of content

500 webpages on Free to unlimited webpages on paid plans (subject to fair use)

Amount of content depends on the plan you are on, from 10 pieces on free, 100 on Hobby, 1,000 on Pro and 10,000 on Beast

Number of conversations/questions

Number of conversations depends on the plan you are on, from 50 per month on Free, 200 per month on Essentials, 1,000 on Pro and $99 per month for each additional 1,000 conversations. 1 conversation can have multiple questions.

Number of questions depends on the plan you are on, from 50 per month on Free, 1,000 per month on Hobby, 10,000 on Pro and unlimited on Beast.

Content updates

Webpages updated weekly on all plans and new pages automatically added on paid plans (Essentials and Pro).

Webpages updated monthly on Hobby plans and weekly on Pro and Beast plans. New webpages must be manually added. Google Drive and Notion updates daily.

Human handover

Handover to livechat tools (e.g. Hubspot, Intercom and more) and email.

No human handover option.

Question analytics

Automatically generated AI insights into common queries, topics and solutions.

History of questions asked to AskAI available as a CSV download.

Number of bots

1

Number of bots depends on the plan you are on, from 1 on Free, 3 on Hobby, 10 on Pro to Unlimited on Beast

Types of content you can upload

Webpages from one website (multiple subdomains), Google Drive, Notion, Confluence, Intercom, Zendesk, Freshdesk, OneDrive, Dropbox, plus all common file types (PDF, Word) and audio files.

PDF, CSV, Word, txt, Website, Google Drive, Notion

Output integrations

Website embed, Slack, Teams, Zapier, API

Website embed, Slack, Teams, Bubble, Wordpress, Zapier, API, WhatsApp

Summarization

No

Yes

Modes

Chat, Search

Chat, Search, Explain, Summarize

Customization

Logo, Colors, Starter questions, Welcome message

Logos, Colors, Fonts, Placeholders, Starter questions, Custom endings, Welcome message, IDK response

Customize system prompt

No (coming soon)

Yes

Email + name capture

No (coming soon)

Yes

Option to use GPT-4 exclusively

No (already uses both GPT-3.5 and GPT-4)

Yes (all plans also use GPT-3.5 and GPT-4 by default also)

Widget

Highly designed and functional

Basic design

Question corrections

Yes

Yes

Use cases

Customer Support

Customer Support, Knowledge Sharing, Research, Teaching, Onboarding

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