How to connect create a WhatsApp chatbot with AskAI
Step 1: On My AskAI
Step 2: Then on Facebook
Create Meta (Facebook) Business Account
Create new Meta (Facebook) app
Login to your account
Select “My Apps”
Select “Create App”
Select options
Use case: Other
App type: Business
Enter app details
App name
App contact email
Business Account (optional)
Add WhatsApp to your Meta app
Find “Add products to your app”
Select ‘WhatsApp’ Set up
Quick Start
Select Business Account
Purchase a new business number for WhatsApp
Skip if you already have a business number you can use for your WhatsApp bot
Typically costs ~$8/mo
We recommended these two providers:
Configure WhatsApp settings
Select ‘Configure webhooks’
‘Edit’ webhook
Add a callback URL and Verify token.
Callback URL:
https://connect.myaskai.com/whatsapp/incoming-webhook
Verify token:
2740
‘Manage’ webhook fields
Add and subscribe only to
**messages**
v17.0
Add a payment method to your WhatsApp app
Payment settings
Add payment method
Add phone number (and business details)
Proviide necessary info
Verify number
Send a test message
Select ‘API Setup’ and find ‘Step 1’:
Select the ‘From’ number
Choose the option to add and verify a new number
Select ‘To’ number (add a personal number for testing)
Select ‘Send Message’
Update business details for your Meta app
Within your Meta app, select ‘Settings > Basic’
Fill in all the necessary information
Verify Business Account
Select ‘Settings’
Select ‘Business Account Info’
Provide all the necessary information
Select ‘Security Centre’
Select ‘Start Verification’
Create a System User in your Business Account
https://business.facebook.com/ > Settings > Users > System Users
Create new system user
Name (anything
Role: Admin
Select ‘Add Assets’
Select ‘Apps’
Select the new app (for WhatsApp)
Toggle ‘Manage app’
Generate new token for system user
Select app and ‘Generate new token’
Select ‘Never’ expire
Select only permissions:
whatsapp_business_messaging
Select ‘Generate token’
Important: Save this token somewhere, you’ll need it
Add Token and Phone Id to your AskAI
Open your AskAI
Open ‘Integrate/Embed’
Toggle WhatsApp
Input ‘Phone number ID’ — this is from your Meta app (API setup, step 5), ensure you select the correct ‘From’ number and copy the phone ID from here
Input ‘Token’ — this is from Step 8, from the system user in your Business Account
Select ‘Connect with WhatsApp’
Try your AskAI in WhatsApp!
Click on the WhatsApp short link to start a conversation!
Launch your WhatsApp integration
Set your Meta app from development to live (Open your Meta app from https://developers.facebook.com/apps)
Once live, you can share the WhatsApp short link from your AskAI’s settings
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