⬆️File Upload Issues

What to do if your answers aren't correct

What do I do when it is stuck on β€œDoing AI magic”?

Occasionally when content is being uploaded it can get β€˜stuck’ with our 3rd party providers. If your content is taking longer than a few minutes to upload it is probably stuck and you should cancel the upload or delete the content and try again, it often works on a second attempt when this happens.

If you are still having issues, contact us at team@myaskai.com and we will get it fixed for you.

Uploading a file less than 25Mb but it says it is more than 25Mb?

There are a few things that can cause this issue:

  1. Ensure you haven't accidentally selected a larger file by accident or included multiple files, one of which is over 25Mb (it happens!)

  2. We sometimes see this issue when people are using a VPN when accessing My AskAI. If you are using a VPN, try uploading without the VPN and see if this resolves your issue.

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